The content of the pages of this website is for your general information and use only and is subject to change without notice.
This website uses cookies to monitor your browsing preferences. If you do allow cookies to be used, personal information may be stored by us for use by third parties.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. We acknowledge that such information and materials may contain inaccuracies or errors and we exclude liability for any such errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright provisions, which form part of these terms and conditions.
All trademarks used in this website which are not owned or licensed are acknowledged.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
This website may also contain links to other websites. These links are provided from time to time for your convenience to provide further information. These links do not mean that we endorse the site(s). We accept no responsibility for the content of the website(s) linked to this website.
For all intents and purposes, our legal domicile remains the United Arab Emirates and all applicable laws remain the laws of the United Arab Emirates onlyThis online store is registered under the name Umm Hamza Foodstuff Factory – FZE and number CN-15068.

Terms & Conditions

Welcome to Um Hamza. By using our website or placing an order through it, you agree to the terms and conditions outlined on this page. These terms are designed to clarify the ordering, payment, delivery, cancellation, exchange, and website use process for customers across the United Arab Emirates.

1. Store Information

Um Hamza is a food store offering pantry products, dairy products, cheese, olives, pickles, frozen foods, bundles, and family offers, with delivery service available within covered areas in the UAE.

2. Website Use

The website must be used for lawful and personal purposes only. You may not use the website in any way that affects its operation, attempts unauthorized access, or harms the shopping experience or services provided.

3. Products and Prices

We aim to display product information, images, prices, and weights as accurately as possible. Some details may vary slightly depending on availability, updates, or the nature of food products. Um Hamza reserves the right to modify prices, offers, and product availability without prior notice.

4. Orders

When placing an order, customers must provide accurate details including name, phone number, address, and delivery area. We may contact the customer to confirm the order, address, or delivery details. Um Hamza reserves the right to reject or cancel any order if the information is incorrect, the product is unavailable, or delivery to the requested area is not possible.

5. Payment

Available payment methods are shown at checkout. If cash on delivery is selected, the amount should be ready upon delivery. Cash on delivery may be restricted for certain areas or orders according to store policy.

6. Delivery

Delivery is available within the areas covered by Um Hamza in the UAE. Delivery time may vary depending on the area, order time, product availability, and delivery schedule. Customers must ensure that the address and phone number are correct to avoid delays or cancellation.

7. Cancellation and Modification

Orders may be modified or cancelled before preparation or dispatch begins. Once the order is prepared or out for delivery, cancellation or modification may not be available, especially for food products or made-to-order items.

8. Returns and Exchanges

Returns and exchanges are subject to Um Hamza’s Returns & Exchange Policy. Food products, chilled items, frozen items, and made-to-order products may not be eligible for return unless there is a clear order error or a verified product issue.

9. Product Availability

Product availability may change depending on stock, seasonality, or demand. If an item becomes unavailable after an order is placed, we may contact the customer to suggest a suitable alternative, update the order, or cancel the unavailable item.

10. Images and Content

Images displayed on the website are for illustration purposes and may differ slightly from the actual product in packaging, appearance, or presentation. All text, images, and brand assets related to Um Hamza are owned or used by the store and may not be copied or used without prior permission.

11. Customer Responsibility

The customer is responsible for providing accurate information, receiving the order at the agreed time, and ensuring that products are suitable for their dietary or health needs. Customers with allergies or special dietary requirements should review product information or contact customer service before ordering.

12. Updates to Terms

Um Hamza reserves the right to update these Terms & Conditions at any time. Updates become effective once published on the website. Continued use of the website after updates means acceptance of the revised terms.

13. Contact Us

For any questions regarding these Terms & Conditions, orders, or delivery, customers may contact us through the Contact Us page or through the available contact channels on the website.